QL_University_logoQLMS brings Partners timely and practical information that helps build their business

gold  Golden Feedback

May 17th, 2016, 3PM EDT

We’ve been told that feedback is a gift. It’s actually a golden goose.

Quicken Loans partnered with STRATMOR and MortgageSAT to survey closed clients on their experience. That’s created a rich set of insights to share with our Partners around:

  • What drives the selection of a lender or broker?
  • How does the experience of direct lending models compare to those of brokers?
  • What factors really drive “client satisfaction” and how can you build your offering around that?
  • What are the reasons clients express as why they’ve had a poor experience and how can we proactively prevent that?

Based on survey feedback from over 68,000 closed loans last year, this webinar is sure to create new insights and business.

Register Now

  Selling Through Social:

How to Win New Business Using Social Media

June 14th, 2016, 3PM EDT

Social selling isn’t just a marketing buzzword, it’s something that any size business can utilize to engage their target audience. Gain useful insights applicable to your business today from B2C social experts in the mortgage industry.

Distinguishing between what’s relevant and what’s a waste of time when it comes to social channels can be a bit daunting. Join these experts and reinvent your social presence.


Matt Cardwell

Matt joined Quicken Loans in 2004 as the Director of Internet Marketing and was responsible for leading and growing the Web Marketing Team and helping develop and execute on the company’s online strategies. This included developing the company’s early social media and content strategy. In 2009, Matt accepted the position of Vice President of Marketing at Quicken Loans where he led Marketing Operations until joining Rockbridge Growth Equity, a Detroit-based private equity firm in 2011. In 2013, Matt rejoined the Quicken Loans Marketing Team to lead the company’s growing social media team.

Nathan Labenz

Nathan Labenz

Nathan Labenz is founder and CEO of SocialProof, a Detroit-based startup, backed by Dan Gilbert, Tim Draper, and Steve Case, that helps local businesses build their online reputations and advertise their services on Facebook.  Before SocialProof, Nathan owned a small online resume editing business.

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