August 16th, 2016, 3PM EDT
Whether you are a SMB or large enterprise, you most likely struggle with the same challenges; customer service, marketing feedback, social listening, and real-time reputation management. This webinar will provide you with the tools to humanize your brand with non-robotic responses, develop a digital personality, show empathy, and take any negative conversations offline, where they belong.
@KollinCurrie | Social Media Team | Quicken Loans
Kollin serves on the defensive monitoring team which actively monitors all Quicken Loans and its family of companies’ social media accounts. Kollin’s team responds to all clients (customer reviews, threats, mentions) on each social media channels by using various social tools.
@AaronBrandt | Social Media Team | Quicken Loans
Aaron creates and manages content for all Quicken Loans social media properties, including Facebook, Twitter, Google+, Pinterest, YouTube, Instagram, Vine and others. In addition, Aaron supports the content creation in campaigns and sweepstakes, including PGATOUR, NASCAR, HGTV Sweeps, George Strait Sweeps, Lady Antebellum Sweeps and others.