Utilizing Interns To Take Your Business Up A NotchThere’s not a business in the world that can’t benefit from a fresh set of eyes with a new perspective every so often. Properly utilized, interns can provide a great source of inspiration, and who knows, you might find someone you want to hire on full-time.
This post will give you some tips on how to make an internship a valuable experience not only for the intern, but for your business as well.
Expectations And CultureIf you’ve conducted an interview before, you know that skill questions are important, but just as important is whether this person is going to fit in with the rest of your team. Being a good cultural fit and conveying the expectations associated with the position going in is the ante to play before anything else. If you convey these expectations upfront, it makes the process easier on everyone involved.
This is stuff that’s as basic as an understanding of work hours, but it can go as far as how you talk about a certain topic with clients and the values you won’t compromise on. All that defines who you are as a business, and everyone you hire should understand your company culture and values.
Be Willing To TeachIn order to make a meaningful contribution to your business, you need to be willing to teach. The intern should have an understanding of how every area of the mortgage business works together. If you know how the puzzle pieces fit, it’s a lot easier to see the impact you make and also find efficiencies. Plus, part of the point of an internship is to learn the ropes. For example, share with your interns how it’s important to make first-time home buyers more comfortable with the mortgage process. Walk them through the mortgage products that you offer and their advantages. Knowledge is power!
ListenWhen you have someone new come into your business from the outside and you take them through how things work, they may have questions about why you do things a certain way. You’ve been doing this for a while, and you may have a very good reason for your methods. On the other hand, if the response is “That’s just the way it’s always been done,” maybe it’s a good time to reevaluate and see if there’s a better way to do things.
New eyes often bring about new ideas and better solutions. Be open to them.
Let Interns ContributeGiven their inexperience, it can be tempting to look over the shoulder of an intern and hold their hand through everything they do. No one learns best that way, and it doesn’t help you if you spend hours each day observing what someone else is doing. It’s much better to give them a project and tell them to run with it. By empowering your interns, you’ll be amazed at the great thinking and energy your company will get.
No matter what role we have in business, there are roughly 9 million things we have to focus on every day just to keep the trains running. Everyone has something they’re passionate about that they don’t have the time to move forward. Give your intern the background and let them go for it. You’ll get something out of mentoring them on a project in addition to the business value. They’ll also get real work they can show to potential future employers.
This is also a great opportunity to leverage what they know. If they have strong writing skills, have them work on a blog about your marketing. A data wizard might be good for your operations staff. If they know code and user experience design, they can add something valuable to your company’s website. The possibilities are endless! Just make sure it’s meaningful.
We hope these tips are helpful. Use them to get more out of your interns now or this summer! Get more information or partner with Quicken Loans® Mortgage Services to take your business to the next level today!