Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010–2016 Primary Mortgage Origination Study and the 2014–2016 Primary Mortgage Servicer Study. 2015 Origination (or Sales) based on 4,666 total responses and measures experiences and perceptions of consumers who originated a new mortgage, surveyed in July–August 2015. 2016 Servicing based on 7,542 total responses and measures experiences and perceptions of consumers with their current mortgage servicer, surveyed in March–April 2016. Your experiences may vary. Visit JDPower.com.