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Talk to a Team Member

Rocket Launchers: QLMSRocketLaunchers@quickenloans.com
Questions on registration errors and findings

Folder Receive Department: QLMSFolderReceive@quickenloans.com
Questions on incomplete loans

Lock Desk: LockDesk@quickenloans.com
Questions on pricing changes or if you need to lock a loan.

Appraisal Questions: QLMSAppraisalInquiries@quickenloans.com

SOS: SOS@quickenloans.com
Scenario questions


For general questions, please contact us by phone, email or mail.


Phone: (866) 650-6970
             Monday – Friday, 7:30 a.m. – 6:00 p.m. ET

Email: QLMSFeedback@QuickenLoans.com

Mail: Quicken Loans Mortgage Services
         6135 Park South Drive
         Suite 200
         Charlotte, NC 28210

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Quicken Loans ISMs

ISMs are the ideals we live by at QLMS. They have a lot more to do with who we are than what we do.

Yes before no.

yes noIt’s critically important that we live the culture of ‘Yes’. This does not mean that every single idea, question, suggestion or recommendation will ultimately be met with a big ‘thumbs up’. But it does mean that we respond to all curiosity with the mindset of ‘Yes’ first. Our bias is to the ‘Yes’ side of life. This is in stark contrast to the too common approach of ‘NO’ being the automatic reaction to any expression of an inquiring mind. Just because saying ‘NO’ is easier. The ‘status quo’ is not our favorite state. We live in the land of growth, possibilities, ideas, innovation, positive impact and results. And the only path to that place is through openness to the unknown….So ‘Yes’ before ‘no’. And ‘no’ only if we have done the work and exhausted all the potential of ‘Yes’ first.

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