Jan 06

The Broker Reel – Client Surveys

Join Dave Schroeder, VP, Mortgage Services and Andy Brooks of the Gatekeepers as they discuss client survey insights and what it means for you as a QLMS Partner.

Here are the insights we saw in 2016 that made a BIG difference.

  1. Provide a checklist to your client at the beginning of the process. We saw a huge jump in the overall satisfaction rate. It went from 52% for those that did not provide a checklist, all the way to 93% for those that did. Setting expectations early clearly means a lot to the client.
  2. Communication throughout the loan process matters. 88% of clients who closed a loan through QLMS said they had good communication throughout the process. The overall satisfaction for those clients was 91%.
  3. For loan officers that attend the closing, there was a jump from 90% to 94% in the overall satisfaction. The investment in the relationship makes all the difference.

Tune in to learn more!

Client Surveys

About The Author

Taryn is on the Marketing Team at Quicken Loans Mortgage Services and spends her time focused on digital marketing efforts. She graduated from the University of Central Florida in Orlando. Her favorite things include the beach, as well as traveling, and exploring new things with her sweet family and three sassy wiener pups.

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